MCWOFI CUSTOMER CARE

Returns & exchanges

Clear answers. A simpler return experience.

Please request approval before sending anything back.

01 / BEFORE YOU START

Is my order eligible?

Return eligibility
Check	Requirement
Purchase	MCWOFI.com orders; request within 60 days of purchase.
Condition	Original packaging, labels, accessories and receipt; pack together. Return from the original delivery country/region.
Exceptions	No customized items, freebies, missing contents, misuse, stains, scratches, washing or alterations. Opened/used items require evaluation.

Arrived damaged? Stop use; email photos promptly. We will arrange replacement and inspection instructions.

02 / KNOW THE COST

Percentages use the original order total. Shipping varies by carrier/distance. All requests require review.

Cancellation: Unshipped orders only; personal-reason cancellations incur 5%. Shipped orders follow return rules.

03 / START HERE

Send order number, reason, receipt and photos/video to info@mcwofi.com.

Review within 48 hours; approved requests receive an address.

Arrange courier collection/drop-off; email tracking.

04 / IMPORTANT LOGISTICS RULES

Safe return shipping
Important rule	What to do
Use the approved address	Contact MCWOFI first. Never send to the original parcel address or an address not approved by support. We cannot take responsibility for unauthorized or incorrectly addressed returns.
Regional return facilities	The assigned facility depends on the product, stock and delivery address. It may be in the United States or another country. Confirm the location before shipping.
Tracked, staffed handover	Use a tracked service and hand the parcel to staff at a post office or authorized carrier location. Do not leave it in a residential/public mailbox or unstaffed collection box.
Keep proof of acceptance	Keep the shipping receipt and tracking until completion. MCWOFI is not responsible for parcels lost before the carrier scans and accepts them.

05 / AFTER YOUR RETURN

Refund processing
Question	Answer
When?	7–14 business days after receipt; confirmation by email.
Where?	Original payment method. Shipping charges are non-refundable.
Rejected return?	Nonqualifying items may be returned at your expense.

This policy does not limit any rights provided by applicable consumer law.