Shipping policy
Delivery details, at a glance.
Note: Certain remote countries or regions may incur a minor surcharge. For orders under $80 USD, a $10 USD shipping fee applies.
What does shipping cost?
| Order value | Shipping fee |
|---|---|
| Over $80 USD | FREE |
| Under $80 USD | $10 USD |
Worldwide shipping. A minor surcharge may apply to certain remote countries or regions.
When will it arrive?
| Destination | Business days |
|---|---|
| North America | 7–12 |
| South America | 7–15 |
| Europe | 7–15 |
| Oceania | 6–10 |
| Asia | 6–8 |
Transit estimates, plus order processing.
From checkout to delivery
| Topic | At a glance |
|---|---|
| Processing | 1–3 business days. |
| Pre-sale items | Timing depends on arrivals. |
| Carriers | DHL, USPS, UPS or FedEx; destination/availability-dependent. |
| Tracking | Emailed after dispatch; usually active within 72 hours. No update after 5 business days? Contact MCWOFI. |
| Split shipments | Separate parcels receive individual notifications. |
| Cancellation | Before dispatch: 5% payment-provider fee. After dispatch: cancellation unavailable; follow returns. |
| Address changes | Unavailable after dispatch. |
If something needs attention
| Situation | What to know |
|---|---|
| Address / delivery issues | Provide complete, accurate details. Incorrect addresses, refusal or failed delivery: unrecoverable parcels receive no refund/replacement; reshipping costs apply. Returned-parcel refunds deduct original shipping plus 10% handling. |
| Delivered but missing | Check neighbors; contact courier. Delivery proof (photo, GPS or signature) excludes refunds/replacements. Without proof, contact MCWOFI. |
| Duties & taxes | Import duties and taxes are included for eligible DDP destinations. Additional customs charges may apply in certain countries or regions. MCWOFI does not reimburse these charges. |
| Price adjustments | Request within 7 days; eligible differences refunded to the original payment method within 7 business days. Clearance/final-sale excluded. |